Reference

How 33aa Handles Your Personal Information

This Privacy Policy explains what personal data 33aa collects when you use our platform, how we store and protect it, and what rights you hold over it.

Account data kept securebKash, Nagad, Rocket wallet info handled with careNo data sold to third partiesYou control your own profileContact us to request changes
33aa How 33aa Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

We apply several layers of account protection so that the information you share with us — from your login credentials to your bKash or Nagad wallet reference — stays in the right hands. Here is what that looks like in practice across four areas.

Account Security

Your account login is protected by OTP verification sent to your registered mobile number. Any device change or new login from an unrecognised location triggers an additional confirmation step before access is granted.

Cookies and Session Data

We use session cookies to keep you logged in during an active visit and analytical cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time.

Data Retention

We keep your account data for as long as your account remains active and for the period required by applicable regulations in your eligible region. Once that period passes, data is securely deleted or anonymised.

Requesting Changes

You can request access to, correction of, or deletion of your personal data at any time by contacting support. We aim to respond to verified requests within a reasonable timeframe as guided by applicable local law.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have questions about this policy, want to review what data we hold, or need to request a correction or deletion, our support team is ready to help. Reach us through the channels below and reference your account details so we can locate your record and respond accurately.

Team online

Live Chat

Start a live chat session from inside your account dashboard. Our agents can pull up your data record and walk you through a correction or deletion request directly.

Email Support

Send a data request to our support email address listed in your account settings. Include your registered contact number so we can verify and act on your request without delay.

Account Help Centre

The Help Centre inside your profile covers common data and privacy questions. If your wallet is bKash, Nagad, or Rocket, the relevant transaction data section is shown there.

Privacy Policy Questions We Hear Often

These are the questions we get most often about how 33aa handles personal data, wallet information, and account privacy rights. Each answer reflects our actual practice for accounts in eligible regions.

We collect your name, contact details, and the payment wallet you link — bKash, Nagad, or Rocket. We also log device type, IP address, and login activity to keep your account secure.

No. We record only the wallet number and transaction reference needed to verify a transfer. Your mobile banking PIN or password is never stored on our platform at any point.

Yes. Contact support via live chat or the email address in your account settings. Verify your identity and we will provide the data we hold in a readable format within a reasonable timeframe.

We retain data for the period required by applicable regulations in your eligible region. After that window closes, your information is securely deleted or anonymised in line with our retention schedule.

We do not sell your data. We share it only with payment processors and security partners strictly needed to run your account, and those parties are bound by confidentiality obligations.

Reach out through live chat or support email, reference your account, and state clearly what you need corrected or removed. We handle each request according to applicable local law and eligible-region rules.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.